Independent guide. We are not affiliated with any retailer. Only the seller can approve a return or issue a refund.
Return rules vary by seller, product and country. This guide gives you a process that works almost everywhere: read the policy, ask in writing, keep proof, and follow up on a schedule.
Step 1: Read the seller's policy for your order
- Find the return or refund policy on the seller's site, or on your order page, which often shows what applies to that purchase.
- Note the return window, who pays return shipping, and any items that cannot be returned.
- Check the date the window starts: the order date, ship date or delivery date.
Step 2: Gather your evidence
- Order number and date.
- Photos or video of the item, the packaging and the shipping label, especially for damage or the wrong item.
- Screenshots of the product listing if the item differs from the description.
Step 3: Make the request
- Open the order in your account and look for a return, refund or "report a problem" option.
- If there is no option, use the seller's contact or chat feature from the order page.
- State what happened, what you want (refund, replacement, exchange) and attach your evidence.
- Save the confirmation or take a screenshot.
Step 4: Return the item, if asked
- Use the label or method the seller gives you. Returning by another route can make a refund harder.
- Pack the item safely and include any paperwork requested.
- Keep the drop-off receipt and tracking number until the refund arrives.
Step 5: Follow up
Refunds go through the seller first and then your bank or card issuer, so timing varies. Use the timeframe stated in your order details. If it has passed, write back in the same thread with the return tracking, the date the item was delivered to the seller and the amount you are owed.
Keep it in writing. Use in-app chat or the official contact form so you have a record. Be cautious about moving the conversation to a number or address someone gives you outside the seller's own site.
If the refund does not arrive
Ask the seller for a written refusal or a firm date. If you still have nothing, read our guide on disputing a charge.
Questions
Can I get a refund after the return window?
Sometimes, for faulty or misdescribed items, depending on the seller and local consumer law. It is worth asking in writing.
Do I get my shipping fee back?
That depends on the seller's policy and the reason for the return. Check the policy for your order.