Independent guide. We are not affiliated with any retailer or carrier. Only the seller and the carrier can see and update your order.
Most late-order worries come down to one of three things: the order has not shipped yet, it shipped in several parcels, or the tracking has not updated. This guide shows you how to tell which one you are dealing with.
Step 1: Check the order page
- Sign in to the shop's website or app and open your order history.
- Open the order and read the status. "Processing" means it has not left the seller. "Shipped" should come with a tracking number.
- Check the delivery estimate you were shown at checkout. It is a range, not a promise.
Step 2: Look at the carrier's tracking
- Copy the tracking number from the order page or the shipping email.
- Paste it into the carrier's own tracking page, or the carrier link in the shipping email if you recognize the sender.
- Note the last scan and its date. Orders with several items often arrive as separate parcels with separate tracking numbers.
Step 3: Give it a fair window
International and marketplace orders can sit without a scan for several days, especially around customs or a hand-off between carriers. If the delivery window has not passed, waiting a few more days is usually reasonable. If the window has passed, or the last scan is more than about a week old, move on to the next step.
Step 4: Contact the seller
- Use the contact option inside your order page. It attaches the order automatically.
- Write the order number, the tracking number, the date of the last scan and what you want: a new shipment, a refund, or an explanation.
- Save a screenshot of your message and any reply.
If tracking says delivered but you have nothing
- Check around the door, porch, mailbox, garage and with neighbors.
- Ask people in your household whether they collected it.
- Wait a day. Parcels are sometimes scanned as delivered shortly before they arrive.
- Then report it to the seller with the delivery scan details and, if offered, the delivery photo.
If the seller does not help
If you paid for something that never arrived and the seller will not fix it, see our guide on how to dispute a charge. Banks and card issuers set their own deadlines, so do not leave it for weeks.
Questions
Why does my tracking page say nothing?
Some carriers only create the tracking record once the parcel is first scanned. Wait a day or two after the shipping email.
Can I change the delivery address after ordering?
Only the seller or carrier can. Contact the seller through the order page as soon as you notice the mistake.